april

Learn how to verify your email address in april, where to find your verification code, what to do if it expires, and how to fix common issues like account lockouts.

How do I verify my email address?

Explains how to reload the county list in april when it is missing or shows unusual text, by selecting a different state and then going back to your original state.

What should I do if my county list isn’t loading or looks wrong?

Steps to fix errors or rejections caused by uploaded or photographed tax documents in april, by re-entering information manually.

Why am I getting an error when I upload a tax document?

Explains how to fix april login issues, including missing verification codes, finding your invite email, resending a code, and what to do if your account is locked.

What should I do if I can’t log in or get my verification code?

Explains how to remove a password from a PDF so it can be uploaded to april, including step-by-step instructions using Adobe Acrobat and what to do if you don’t have…

How do I remove passwords from files?

Explains how to clear your return in april and start over, including what gets deleted, when this option isn't available, and what to do instead.

Can I start my return over?

Explains how to switch from the april app to a web browser to finish filing your tax return, how to get your personalized link, and what to do if the…

Can I finish filing on my computer?

Explains what happens if you want to cancel your return in april, depending on whether it has been submitted, accepted, or rejected.

Can I cancel my return?

Explains how to reach april customer support from inside the app, when our team is available, what the chat assistant can help with and how to talk to a person.

How do I contact april support?

Explains how april keeps your tax information secure and private, what your partner app can see, how long april keeps your data, and how to delete your account.

How does april protect my information, and how long is it kept?

Explains how to tell real april emails from scams: the two sender domains april uses, why april never texts, which links are safe, and what april will never ask for.

How do I know a message is really from april?

Get help with login issues, account verification, and other account-related questions.

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Create your workspace and invite the people you work with.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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