Why does an uploaded document cause errors?
When you upload or take a photo of a tax document, april automatically pulls the information from it. Sometimes that information isn’t captured correctly, which can cause errors on your return or lead to a rejected return.
Entering the information yourself usually fixes errors caused by information that wasn’t captured correctly.
How do I fix the error?
If the error or rejection is related to a document you uploaded or photographed:
Delete the document causing the issue
Enter the information again manually
Select the folder icon to open Document Manager and confirm there are no other copies of the document
Double-check the information before submitting or resubmitting your return
Entering the information manually can help resolve errors caused by information that wasn't captured correctly.
Key takeaway
Errors or rejections can happen when april doesn’t capture information from an uploaded or photographed document correctly. To fix it, delete the document, enter the information manually, and make sure no other copies are saved in Document Manager. Then double-check your information before you submit or resubmit.
This content is provided for informational purposes only and should not be construed as tax, legal, financial, accounting, or other advice. Rules and regulations vary by location and are subject to change, so please consult with an expert if you need advice specific to you.
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