How does april keep my information safe?
april is an IRS-authorized e-file provider and follows IRS and industry security standards.
Encryption: your information is encrypted when it's sent and when it's stored.
Stored in the US: your tax information is stored and processed in the United States.
Limited access: april staff can see your return only when they're helping you, and every access is logged.
april holds several industry security and privacy certificates and is continuously audited by 3rd parties.
How long does april keep my information?
While your account is open, april keeps your information so you can come back to it, like downloading last year's return.
After you close your account, april deletes your information after a limited amount of grace period to allow recovery.
Tax records the IRS requires are kept longer. As an e-file provider and a regulated entity, april must keep a copy of certain tax data for audit purposes.
Tip: Download your federal and state returns before you close your account. Read "How do I view or download my return?"
How do I delete my account and data?
You can't delete your account in the app.
Download any returns you want to keep.
Email [email protected] from the email address on your april account and ask to delete your account.
april may ask for details to confirm it's you.
april then closes your account and deletes your information automatically after a certain retention period, except records the IRS requires april to keep.
How do I report a security concern?
If you think someone got into your account, select Get help and tell us right away. To report a security issue or vulnerability in april, email [email protected].
For what a real april message looks like, read "How do I know a message is really from april?"
Key takeaway
april encrypts your information, keeps it in the US, and limits who can see it. Your data is kept while your account is open and deleted in a timely manner following the account closure, except IRS-required records. Email [email protected] to delete your account, and [email protected] to report a security issue.
This content is provided for informational purposes only and should not be construed as tax, legal, financial, accounting, or other advice. Rules and regulations vary by location and are subject to change, so please consult with an expert if you need advice specific to you.
Any third-party links are provided for informational purposes only. The third parties and their sites are not endorsed by April and April is not responsible for, and has no control over, their content, privacy policies, or terms of service.