What can I do if my county list isn’t loading correctly?
If the county list isn’t loading correctly or shows unusual text, you can reload it by switching to a different state and then going back to your original state.
How do I reload the county list?
Go back to the state selection screen, select a different state, then select Continue
Continue to the county question, select any county, then select Continue
On the next screen, select Back and return to the state selection screen
Select your original state, then select Continue
Return to the county question and select your county
This should reload the correct county list for your state.
What if my county list still doesn’t load?
If the list still isn’t loading or looks wrong after these steps, contact our support team for help.
Key takeaway
If your county list isn’t loading or shows unusual text, you can reload it. Select a different state and any county, then go back and select your original state. When you return to the county question, the correct list should appear.
This content is provided for informational purposes only and should not be construed as tax, legal, financial, accounting, or other advice. Rules and regulations vary by location and are subject to change, so please consult with an expert if you need advice specific to you.
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