How do I upload a file that has a password?
You don't need to remove the password first. april unlocks the file for you.
Upload the PDF as usual
When you see This is a password protected file, enter the file's password
Select Submit
april unlocks the file on your device and uploads it. Select Skip to leave that file out.
Where do I find the password?
Employers, payroll providers and banks set these passwords. Common places to look:
The email or portal where you got the file
Your payroll or bank account settings
Your employer's HR or payroll team
Many payroll PDFs use a mix of your name, birth date or the last digits of your Social Security number. The email that came with the file usually says which.
What if april can't open my file?
"The password is incorrect": Try again, or select Skip.
"We couldn't open": The file may be damaged. Download it again from the source and upload the new copy.
If you still can't open it, take a photo of a printed copy, or enter the form's details yourself when april asks.
Key takeaway
You can upload password-protected PDFs directly. Enter the file's password when april asks, and we'll unlock it. If you don't know the password, check where you got the file or ask your employer or bank.
This content is provided for informational purposes only and should not be construed as tax, legal, financial, accounting, or other advice. Rules and regulations vary by location and are subject to change, so please consult with an expert if you need advice specific to you.
Any third-party links are provided for informational purposes only. The third parties and their sites are not endorsed by april and april is not responsible for, and has no control over, their content, privacy policies, or terms of service.