How do I reach support in april?
Every support option in april opens a chat with our team:
Select Get help at the top of the screen.
Open Settings (gear icon) and select Customer Support.
On Tax home, select the april support card under Manage your taxes.
A green dot on the support card means our team is online now.
When is support available?
Our chat assistant is available any time. Our support team is available on standard working hours.
How do I talk to a person?
Type Talk to an agent in the chat. If our team is offline, leave a message and we'll reply in the chat as soon as we're back. You can also email [email protected].
Important: april will never ask for your password or verification code in chat, email or text. april doesn't send text messages.
What if I can't log in?
If you can't get into april, open it again from your partner app and use the chat there if it's offered, or read "What should I do if I can't log in or get my verification code?"
Key takeaway
Select Get help, Settings > Customer Support, or the support card on Tax home to chat with april. Type "Talk to an agent" to reach a person. We'll never ask for your password or code.
This content is provided for informational purposes only and should not be construed as tax, legal, financial, accounting, or other advice. Rules and regulations vary by location and are subject to change, so please consult with an expert if you need advice specific to you.
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