What should I check first if I can’t log in?
If you’re having trouble logging in, try these steps:
Check your invite email. Look for your original april invite. It may have come from your payroll provider or financial institution.
Check your email for a verification code. Look for a six-digit code from [email protected].
Tip: If you don’t see the code, check your spam folder.
Important: Codes expire after a few minutes. If your code expired, select Resend code to get a new one.
What if my account is locked?
Entering the wrong code too many times can temporarily lock your account. The lockout typically lasts about 5 minutes.
Once the lockout ends:
Log out of the app
Fully close the app
Wait at least a minute
Log back in
What if I still can’t log in?
If you still can’t log in or aren’t receiving the code, contact our support team for help.
Key takeaway
If you can’t log in, check for your original april invite and look for a six-digit verification code, including in your spam folder. If your code expired, select Resend code. If your account is locked, wait about 5 minutes, then close the app fully and log back in. If you still can’t log in, contact support.
This content is provided for informational purposes only and should not be construed as tax, legal, financial, accounting, or other advice. Rules and regulations vary by location and are subject to change, so please consult with an expert if you need advice specific to you.
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