Why did I get this rejection?
The IRS checks that the primary taxpayer’s name and Social Security number on your return match what’s on file with the Social Security Administration.
This rejection means the name or Social Security number entered on your return doesn’t exactly match Social Security records. Until they match, the IRS won’t accept your return.
How to fix the rejection
There are a few things you can check to get this sorted. Start with the steps below, then resubmit your return in april once everything’s updated:
Check your Social Security card
Start by comparing your return to your Social Security card.
Make sure the Social Security number matches digit by digit
Enter your last name exactly as it appears on your card
Use the same spelling, spacing, and punctuation
Even small differences can cause a rejection.
Common name issues to look for
Name formatting is a frequent cause of this rejection. Make sure the name on your return matches exactly what the Social Security Administration (SSA) has on file.
Hyphenated last names
Enter the full last name, including the hyphen
Multiple last names
Enter only the last name shown last on your Social Security card
Example: Melissa Gomez Fernandez → enter Fernandez
Middle names with multiple last names
Use only the first last name listed on your card
Example: Melissa Juana Gomez Fernandez → enter Gomez
If you recently changed your name
If you recently changed your name with the Social Security Administration:
Use the name currently shown on your Social Security card
If your card hasn’t been updated yet, use your old name
The IRS can only match what Social Security has on file.
Make corrections and resubmit
Once you’ve confirmed the correct name and Social Security number:
Update your return in april
Save your changes
Resubmit your return
If the information is correct but the rejection continues
If everything matches your Social Security card and the IRS still rejects your return, the issue may be with Social Security records.
In this case:
Contact the Social Security Administration (SSA) at 800-772-1213
Or visit ssa.gov to request a correction
Ask when the update will be shared with the IRS
Once SSA updates their records, you can try e-filing again.
If you need to file before the issue is fixed
If correcting Social Security records will take time and you’re close to the filing deadline:
Print your tax return
Sign and date it
Mail it to the IRS using paper filing instructions
Paper filing allows your return to be processed even if e-file isn’t available.
This content is provided for informational purposes only and should not be construed as tax, legal, financial, accounting, or other advice. Rules and regulations vary by location and are subject to change, so please consult with an expert if you need advice specific to you.
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