# april Help Center > Welcome to april Support ## Tax filing basics - [What do I need before I file my taxes? \(Pre-filing checklist\)](https://help.getapril.com/en/articles/6891667-what-do-i-need-before-i-file-my-taxes-pre-filing-checklist.md): A pre-filing checklist of what to gather before filing your taxes, including personal info, last year’s tax details, W-2s and 1099s, deductions, credits, dependent info, and payments already made—s... - [Do I need to file a tax return?](https://help.getapril.com/en/articles/13346179-do-i-need-to-file-a-tax-return.md): Explains when you’re required to file a federal tax return based on income, filing status, age, and dependency status—and when it may still make sense to file even if you’re not required to. - [Can I file a return for a previous tax year?](https://help.getapril.com/en/articles/13346286-can-i-file-a-return-for-a-previous-tax-year.md): Explains whether you can file a prior-year tax return with april and what to do if you need to file for an earlier tax year. - [Can I enter an ITIN instead of an SSN?](https://help.getapril.com/en/articles/13604466-can-i-enter-an-itin-instead-of-an-ssn.md): Explains that april doesn’t support ITINs for DIY tax filing, why an “Invalid SSN” error appears, and when an SSN is required for filers, spouses, and dependents. - [What’s the difference between AGI and modified AGI?](https://help.getapril.com/en/articles/6996546-what-s-the-difference-between-agi-and-modified-agi.md): Explains the difference between AGI and modified AGI, how each is calculated, where to find AGI on Form 1040, and why the IRS uses modified AGI for certain credits, deductions, and income limits. - [How do I find my prior-year AGI if someone else claimed me as a dependent?](https://help.getapril.com/en/articles/6891530-how-do-i-find-my-prior-year-agi-if-someone-else-claimed-me-as-a-dependent.md): Explains how to find your prior-year AGI when you were claimed as a dependent, including what to enter if you didn’t file a return and where to find AGI on Form 1040 if you did. - [How do I find last year's AGI?](https://help.getapril.com/en/articles/9011203-how-do-i-find-last-year-s-agi.md): Explains how to find your prior-year AGI for e-filing, including where to locate it on Form 1040, what to enter if you didn’t file last year, and how to resolve AGI mismatch rejections. - [How do I find last year's tax return?](https://help.getapril.com/en/articles/6502830-how-do-i-find-last-year-s-tax-return.md): Explains how to find last year’s tax return, including downloading it from april or other tax software, requesting a transcript from the IRS, or obtaining a full copy if needed. - [What's an IRS IP PIN \(Identity Protection PIN\)?](https://help.getapril.com/en/articles/13195449-what-s-an-irs-ip-pin-identity-protection-pin.md): Explains what an IRS Identity Protection PIN \(IP PIN\) is, who receives one, how it’s used to protect against tax identity theft, and why it’s required to file if the IRS issued one to you. - [Where can I find my IP PIN?](https://help.getapril.com/en/articles/13195486-where-can-i-find-my-ip-pin.md): Explains where to find your IRS Identity Protection PIN \(IP PIN\), including checking IRS notice CP01A, accessing your IRS online account, or contacting the IRS for help. - [What if I lost my Identity Protection PIN?](https://help.getapril.com/en/articles/13195489-what-if-i-lost-my-identity-protection-pin.md): Explains what to do if you lost your IRS Identity Protection PIN \(IP PIN\), including how to retrieve it online, contact the IRS for help, or file by mail if you can’t get it in time. - [What's a Self-Select PIN?](https://help.getapril.com/en/articles/13195493-what-s-a-self-select-pin.md): Explains what a Self-Select PIN \(e-file signature PIN\) is, how it’s used to sign and authenticate an e-filed tax return, and how it differs from an IRS Identity Protection PIN \(IP PIN\). - [What’s my tax filing status?](https://help.getapril.com/en/articles/9824482-what-s-my-tax-filing-status.md): Explains what a tax filing status is, the five IRS filing statuses, who qualifies for each one, and how to determine the correct filing status based on marital and family situation. - [What personal info do I need before filing?](https://help.getapril.com/en/articles/13195567-what-personal-info-do-i-need-before-filing.md): Explains what personal information you need before filing a tax return, including identification details, prior-year tax information, and banking information for refunds or payments. - [What income docs do I need for filing?](https://help.getapril.com/en/articles/13195583-what-income-docs-do-i-need-for-filing.md): Explains which income documents you need to file your taxes, including W-2s, 1099 forms, investment income statements, retirement and benefits income, and what to do if a form is missing. - [What info do I need to claim credits and deductions?](https://help.getapril.com/en/articles/13195603-what-info-do-i-need-to-claim-credits-and-deductions.md): Explains what information you need to claim tax credits and deductions, including education credits, dependent-related credits, the Earned Income Credit, and common deductions like student loan int... - [What are key federal tax filing dates for 2026 \(Tax year 2025\)?](https://help.getapril.com/en/articles/13195620-what-are-key-federal-tax-filing-dates-for-2026-tax-year-2025.md): Lists key federal tax filing deadlines for 2026, including when the IRS filing season starts, when 2025 tax returns and payments are due, extension deadlines, and refund timing. - [How can I find my AGI if I used a different tax platform last year?](https://help.getapril.com/en/articles/13195668-how-can-i-find-my-agi-if-i-used-a-different-tax-platform-last-year.md): Explains how to find your prior-year adjusted gross income \(AGI\) if you used another tax software, including where to locate it on Form 1040 and step-by-step instructions for TurboTax, TaxAct, H&R ... - [What’s a Trump Account and how do they work?](https://help.getapril.com/en/articles/13195696-what-s-a-trump-account-and-how-do-they-work.md): Explains what Trump Accounts are, who qualifies, how contributions work, who controls the account, what happens when the child turns 18, how withdrawals are taxed, and how to open an account. - [Is my Social Security income taxable?](https://help.getapril.com/en/articles/6891807-is-my-social-security-income-taxable.md): Explains when Social Security income is taxable, how the IRS calculates combined income, the income thresholds by filing status, how much of benefits may be taxed, and how the new 2025 senior deduc... - [What are april’s Maximum Refund and Accuracy Guarantees?](https://help.getapril.com/en/articles/13198449-what-are-april-s-maximum-refund-and-accuracy-guarantees.md): Explains april’s guarantees, including when you may get fees refunded, when amendments are covered, and how april handles penalties caused by calculation errors. - [How do I view or download my return?](https://help.getapril.com/en/articles/13198451-how-do-i-view-or-download-my-return.md): Explains how to access and download completed tax returns in april, including where to find 2024 and 2025 returns in the Document manager and on the Tax home page. - [Where can I find my tax documents in april?](https://help.getapril.com/en/articles/13198455-where-can-i-find-my-tax-documents-in-april.md): Explains how to find and access your uploaded tax documents in april on mobile or desktop. - [What happens after I submit my return?](https://help.getapril.com/en/articles/13346248-what-happens-after-i-submit-my-return.md): Explains what happens after you submit your tax information with april, including IRS and state processing, acceptance timelines, rejections, and next steps if you owe taxes or are due a refund. - [What do the different filing statuses mean in the app?](https://help.getapril.com/en/articles/13564400-what-do-the-different-filing-statuses-mean-in-the-app.md): Explains what each filing status means, including Pending, Submitted, Accepted, and Rejected, where to see your status, and what to do next if your return needs attention. - [When do I need to file an amended return?](https://help.getapril.com/en/articles/13195970-when-do-i-need-to-file-an-amended-return.md): Explains when you need to file an amended tax return, what changes require an amendment, when you don’t need to amend, and the deadlines and special situations that affect how long you have to file. - [How do I file an amended return?](https://help.getapril.com/en/articles/13195981-how-do-i-file-an-amended-return.md): Explains how to amend your tax return in april, when you're eligible to amend, what to expect after filing, and the deadlines that apply. - [Why is my amended return taking so long?](https://help.getapril.com/en/articles/13195998-why-is-my-amended-return-taking-so-long.md): Explains why amended tax returns take longer to process, typical IRS processing timelines, common causes of delays, how to check the status of an amended return, and when it makes sense to contact ... - [What are the penalties for late filing after an extension?](https://help.getapril.com/en/articles/13196108-what-are-the-penalties-for-late-filing-after-an-extension.md): Explains the penalties and interest that may apply after a tax filing extension, including late filing penalties, late payment penalties, interest on unpaid taxes, exceptions and relief options, an... - [How do I calculate safe harbor for estimated taxes?](https://help.getapril.com/en/articles/14370914-how-do-i-calculate-safe-harbor-for-estimated-taxes.md): Explains how to calculate safe harbor for estimated taxes, how much to pay to avoid IRS penalties, and where to find your tax liability on Form 1040. Includes a simple example. ## Income & tax forms - [What’s a W-2 and when do I receive one?](https://help.getapril.com/en/articles/13196210-what-s-a-w-2-and-when-do-i-receive-one.md): Explains what a W-2 form is, what information it includes, when employers must send it, whether you can file without it, and what to do if your W-2 is missing or incorrect. - [What are the different types of 1099 forms?](https://help.getapril.com/en/articles/13196230-what-are-the-different-types-of-1099-forms.md): Explains the different types of 1099 forms, what income each one reports, common 1099s for self-employment, payments, investments, retirement and benefits, and what to do if a 1099 is missing. - [What’s the “No Tax on Tips” deduction?](https://help.getapril.com/en/articles/13196243-what-s-the-no-tax-on-tips-deduction.md): Explains who can claim the No Tax on Tips deduction for tax years 2025–2028, what counts as qualified tips, income limits, reporting requirements, and who doesn’t qualify. - [What is the “No Tax on Overtime” deduction?](https://help.getapril.com/en/articles/13196261-what-is-the-no-tax-on-overtime-deduction.md): Explains the new “No Tax on Overtime” deduction for tax years 2025–2028, including who qualifies, how much can be deducted, income limits, reporting requirements, and how overtime pay is calculated... - [Why did I receive a Form 1099-G if I didn’t file for unemployment?](https://help.getapril.com/en/articles/6482920-why-did-i-receive-a-form-1099-g-if-i-didn-t-file-for-unemployment.md): Explains why you might receive a Form 1099-G for unemployment benefits you didn’t receive, how unemployment fraud or identity theft can cause this, what steps to take to report it, and how to file ... - [What's a statutory employee?](https://help.getapril.com/en/articles/13196274-what-s-a-statutory-employee.md): Explains what a statutory employee is for federal tax purposes, who may qualify, how their tax reporting works, and how they differ from regular employees and independent contractors. - [What’s a W-4 and how does it work?](https://help.getapril.com/en/articles/9691540-what-s-a-w-4-and-how-does-it-work.md): Explains what a Form W-4 is, how it affects federal tax withholding from your paycheck, when to update it, and how changes can impact your refund or taxes owed. - [What counts as self-employment income?](https://help.getapril.com/en/articles/13196600-what-counts-as-self-employment-income.md): Explains what counts as self-employment income, common examples, which tax forms report it, whether you must report income without a 1099, what income doesn’t qualify, and how business activity \(NA... - [I’m self-employed. What business expenses can I deduct?](https://help.getapril.com/en/articles/13196611-i-m-self-employed-what-business-expenses-can-i-deduct.md): Explains which business expenses self-employed taxpayers can deduct, what qualifies as an ordinary and necessary expense, common deductions, and what isn’t deductible. - [How do I report self-employment income and expenses?](https://help.getapril.com/en/articles/13196622-how-do-i-report-self-employment-income-and-expenses.md): Explains how to report self-employment income and business expenses on a tax return, including which IRS forms to use, how to report income with or without 1099s, and what records to keep. - [Do I have to pay estimated taxes if I’m self-employed?](https://help.getapril.com/en/articles/13196629-do-i-have-to-pay-estimated-taxes-if-i-m-self-employed.md): Explains how estimated taxes work for self-employed people, when quarterly payments are due, how to calculate amounts using Form 1040-ES, and what happens if you don’t pay enough. - [What’s the Qualified Business Income deduction?](https://help.getapril.com/en/articles/13196639-what-s-the-qualified-business-income-deduction.md): Explains what the Qualified Business Income \(QBI\) deduction is, who may qualify, the 2025 income limits, and how business type affects eligibility. - [How do I enter Form 1099-R information in the april app?](https://help.getapril.com/en/articles/13369407-how-do-i-enter-form-1099-r-information-in-the-april-app.md): Explains how to enter Form 1099-R in the april app, including where to report retirement income, which boxes to complete, and how distribution codes affect your tax return. - [I took an IRA distribution or did a Roth conversion. How do I upload my 1099-R?](https://help.getapril.com/en/articles/13853789-i-took-an-ira-distribution-or-did-a-roth-conversion-how-do-i-upload-my-1099-r.md): Explains how to upload your Form 1099-R in the Retirement income section so IRA distributions, rollovers, and Roth conversions are reported correctly. - [What are capital gains and losses?](https://help.getapril.com/en/articles/6925632-what-are-capital-gains-and-losses.md): Explains what capital gains and losses are, the difference between short-term and long-term gains, how capital gains are taxed in 2025, and how capital losses can offset gains or reduce taxable inc... - [How do I report cryptocurrency on Form 1040?](https://help.getapril.com/en/articles/8863130-how-do-i-report-cryptocurrency-on-form-1040.md): Explains how cryptocurrency and other digital assets are reported on Form 1040, what counts as a digital asset, how the IRS taxes crypto as property, and how to answer the digital asset question ac... - [How do I report gambling or lottery winnings \(W-2G\)?](https://help.getapril.com/en/articles/13196682-how-do-i-report-gambling-or-lottery-winnings-w-2g.md): Explains how to report gambling and lottery winnings, when Form W-2G is issued, IRS reporting thresholds for different types of gambling, and what to do if you didn’t receive a W-2G. - [What is the SSA-1099 and how do I get it?](https://help.getapril.com/en/articles/13369434-what-is-the-ssa-1099-and-how-do-i-get-it.md): Explains what the SSA-1099 is, who receives it, why it’s required for federal tax filing, how to get or replace it, when it’s issued, and how it’s used on Form 1040. - [How do I upload crypto tax forms and CSVs so my trades are consolidated correctly?](https://help.getapril.com/en/articles/13853749-how-do-i-upload-crypto-tax-forms-and-csvs-so-my-trades-are-consolidated-correctly.md): Explains how to upload official 1099 forms and crypto CSV files in the Investment income section, how trades are combined, and how to avoid double-counting taxable transactions. - [How do I upload my 1099-B so my gains are reported correctly?](https://help.getapril.com/en/articles/13854042-how-do-i-upload-my-1099-b-so-my-gains-are-reported-correctly.md): Explains how to upload your Form 1099-B so capital gains are matched correctly and reported on Form 8949 and Schedule D. ## Credits and deductions - [Who can I claim as a dependent?](https://help.getapril.com/en/articles/13196777-who-can-i-claim-as-a-dependent.md): Explains who you can claim as a dependent for the 2025 tax year, including the IRS rules for qualifying children and qualifying relatives, eligibility requirements, income limits, and why claiming ... - [What should I do if someone else claimed my dependent?](https://help.getapril.com/en/articles/6455990-what-should-i-do-if-someone-else-claimed-my-dependent.md): Explains what to do if someone else claimed your dependent, how to check for errors, when to file a paper return, which IRS forms and notices may apply, and how to handle possible identity theft. - [What tax credits can I claim for my dependents?](https://help.getapril.com/en/articles/9953942-what-tax-credits-can-i-claim-for-my-dependents.md): Explains which federal tax credits you can claim for dependents, who qualifies, how income limits apply, and which credits can increase your refund. - [What's the Child Tax Credit?](https://help.getapril.com/en/articles/6542519-what-s-the-child-tax-credit.md): Explains what the Child Tax Credit is, who qualifies, income limits for 2025, how much the credit is worth, and how eligibility is determined based on age, relationship, residency, and support. - [What’s the Child and Dependent Care Credit?](https://help.getapril.com/en/articles/9953959-what-s-the-child-and-dependent-care-credit.md): Explains who qualifies for the Child and Dependent Care Credit, which care expenses count, 2025 limits, income rules, and how the credit is calculated. - [What if more than one person can claim the same child?](https://help.getapril.com/en/articles/13197446-what-if-more-than-one-person-can-claim-the-same-child.md): Explains what happens when more than one person can claim the same child, how IRS tiebreaker rules determine who can claim the dependent, and when a noncustodial parent may claim a child using Form... - [How do I enter Form 1095-A amounts?](https://help.getapril.com/en/articles/13746208-how-do-i-enter-form-1095-a-amounts.md): Explains how to enter Form 1095-A amounts in april, when to include decimals, when rounding is required for multiple forms, how rounding works, and what to do if another Form 1095-A arrives after f... - [What’s the difference between the standard and itemized deductions?](https://help.getapril.com/en/articles/10290896-what-s-the-difference-between-the-standard-and-itemized-deductions.md): Explains the difference between the standard deduction and itemized deductions, including 2025 standard deduction amounts, who qualifies for each option, common itemized expenses, and how to choose... - [Do I need to enter a 1095 form when filing my taxes?](https://help.getapril.com/en/articles/6891544-do-i-need-to-enter-a-1095-form-when-filing-my-taxes.md): Explains which Forms 1095 matter for your tax return, when you need to enter Form 1095-A, and when Forms 1095-B or 1095-C aren’t required. - [What’s the Earned Income Tax Credit?](https://help.getapril.com/en/articles/9998145-what-s-the-earned-income-tax-credit.md): Explains what the Earned Income Tax Credit \(EITC\) is, who qualifies, what counts as earned income, 2025 income and investment limits, credit amounts by number of children, and when to expect a refund. - [How do IRA contributions and distributions work?](https://help.getapril.com/en/articles/6991269-how-do-ira-contributions-and-distributions-work.md): Explains how IRA contributions and distributions work, including differences between Traditional and Roth IRAs, 2025 contribution limits, tax treatment of contributions and withdrawals, and when di... - [What’s the student loan interest deduction?](https://help.getapril.com/en/articles/9945131-what-s-the-student-loan-interest-deduction.md): Explains what the student loan interest deduction is, who qualifies, income limits, what counts as a qualified student loan, how much interest you can deduct, and how Form 1098-E is used. - [How can education tax credits help you save on taxes?](https://help.getapril.com/en/articles/9945184-how-can-education-tax-credits-help-you-save-on-taxes.md): Explains what the student loan interest deduction is, who qualifies, income limits, what loans and interest count, how much you can deduct, and how Form 1098-E is used. - [Are alimony payments tax deductible?](https://help.getapril.com/en/articles/6925054-are-alimony-payments-tax-deductible.md): Explains whether alimony payments \(spousal support\) are taxable or deductible, how the rules differ for agreements finalized before or after January 1, 2019, and how later modifications can affect ... - [What’s a backdoor Roth IRA and how do I enter it?](https://help.getapril.com/en/articles/13197727-what-s-a-backdoor-roth-ira-and-how-do-i-enter-it.md): Explains what a backdoor Roth IRA is, how it works when you’re over income limits, how it’s reported on Form 8606, and how to enter it correctly in april to avoid double taxation. - [I need to add or fix my Form 1095 info — how do I do that?](https://help.getapril.com/en/articles/13563577-i-need-to-add-or-fix-my-form-1095-info-how-do-i-do-that.md): Explains how to add or fix Form 1095 information in april, including what to do if you selected the wrong form type and how the steps differ depending on whether your return was rejected or accepte... ## Refunds - [Where’s my tax refund?](https://help.getapril.com/en/articles/13197829-where-s-my-tax-refund.md): Explains how to check the status of your federal tax refund using the IRS Where’s My Refund tool, including expected timelines, common reasons for delays, and when to contact the IRS. - [Why is my tax refund delayed or different than expected?](https://help.getapril.com/en/articles/13197831-why-is-my-tax-refund-delayed-or-different-than-expected.md): Explains why a tax refund may be delayed or different than expected, common IRS processing reasons, how certain credits affect timing, and what steps to take to check refund status. - [How do I track my state tax refund?](https://help.getapril.com/en/articles/13197833-how-do-i-track-my-state-tax-refund.md): Explains how to track a state tax refund, where to check refund status, what information you’ll need, typical state refund timelines, and what to do if a state refund is delayed. - [What should I do if my refund never arrived or went to the wrong account?](https://help.getapril.com/en/articles/13197834-what-should-i-do-if-my-refund-never-arrived-or-went-to-the-wrong-account.md): Explains what to do if a tax refund never arrived or was sent to the wrong bank account, how to check refund status, when to contact the IRS, and how to request a refund trace using Form 3911. ## Payments and estimated taxes - [How can I pay my taxes?](https://help.getapril.com/en/articles/10002580-how-can-i-pay-my-taxes.md): Explains how to pay a tax bill, IRS payment options, what to do if you can’t pay in full, how to set up a payment plan, and ways to avoid owing taxes in the future. - [What are estimated tax payments?](https://help.getapril.com/en/articles/6925314-what-are-estimated-tax-payments.md): Explains what estimated tax payments are, when they’re required, how they differ from withholding, when they apply to state taxes, and why paying on time helps avoid penalties. - [Do I have to pay estimated taxes?](https://help.getapril.com/en/articles/6925329-do-i-have-to-pay-estimated-taxes.md): Explains when estimated taxes are required, the IRS $1,000 rule, how withholding affects the requirement, when estimated payments aren’t needed, and options if withholding is too low. - [When are estimated tax payments due?](https://help.getapril.com/en/articles/6925333-when-are-estimated-tax-payments-due.md): Explains when estimated tax payments are due, the IRS quarterly payment schedule, how income periods align with due dates, and what happens if a deadline falls on a weekend or holiday. - [What's the difference between federal and state estimated taxes?](https://help.getapril.com/en/articles/6948971-what-s-the-difference-between-federal-and-state-estimated-taxes.md): Explains the difference between federal and state estimated taxes, including who they’re paid to, why they’re required, and how separate rules and penalties may apply. ## State taxes - [How can I file a state-only return?](https://help.getapril.com/en/articles/9156594-how-can-i-file-a-state-only-return.md): Explains how to file a state-only tax return, when a federal return isn’t required, and where to find official state tax agency filing links and resources. If you can’t file your state return becau... - [How do I find my state residency status?](https://help.getapril.com/en/articles/6968527-how-do-i-find-my-state-residency-status.md): Explains how state residency is determined, the difference between resident, part-year resident, and nonresident status, how living or working in multiple states affects filing, and how to confirm ... - [Why would I need to file a non-resident state return?](https://help.getapril.com/en/articles/6968532-why-would-i-need-to-file-a-non-resident-state-return.md): Explains when you need to file a nonresident state tax return, what types of income trigger nonresident filing, when a nonresident return isn’t required, how state rules vary, and special considera... - [How do I file if I moved to a different state last year?](https://help.getapril.com/en/articles/6891559-how-do-i-file-if-i-moved-to-a-different-state-last-year.md): Explains how to file state taxes after moving, including part-year resident returns, how states tax income before and after a move, and how to use your W-2 to report state income. - [How do I contact my state?](https://help.getapril.com/en/articles/10040196-how-do-i-contact-my-state.md): Provides links and guidance for contacting state tax agencies, including when to reach out, common reasons for contact, available support methods, and how to find official Department of Revenue res... ## IRS help - [How do I request forms and transcripts from the IRS?](https://help.getapril.com/en/articles/9999206-how-do-i-request-forms-and-transcripts-from-the-irs.md): Explains how to request tax forms and transcripts from the IRS, including the different types of transcripts available, what information each one provides, and when to use them if you’re missing ta... - [How do I contact the IRS?](https://help.getapril.com/en/articles/10040205-how-do-i-contact-the-irs.md): Covers the best ways to contact the IRS, including phone numbers, office visits, and online tools for refunds, payments, and account information. - [Why did I receive IRS Notice CP5071?](https://help.getapril.com/en/articles/13945576-why-did-i-receive-irs-notice-cp5071.md): Explains why the IRS sent Notice CP5071 \(or 5071C/5071F\), what it means, and how to verify your identity so the IRS can continue processing your tax return. - [Why was my return rejected?](https://help.getapril.com/en/articles/6929058-why-was-my-return-rejected.md): Explains why an e-filed tax return may be rejected and how to fix common issues like SSN, AGI, or identity mismatches. - [Why did I get an error message for a duplicate return?](https://help.getapril.com/en/articles/6463823-why-did-i-get-an-error-message-for-a-duplicate-return.md): Covers duplicate return errors, how to confirm whether you already filed, and what steps to take if identity theft is suspected. - [How do I fix a prior year AGI rejection?](https://help.getapril.com/en/articles/13197947-how-do-i-fix-a-prior-year-agi-rejection.md): Explains why the IRS rejects a return when the prior-year adjusted gross income \(AGI\) for you or your spouse doesn’t match IRS records, and how to correct and resubmit your return in april. - [How do I fix an IP PIN rejection?](https://help.getapril.com/en/articles/13197949-how-do-i-fix-an-ip-pin-rejection.md): Explains why the IRS rejects a return when a required Identity Protection PIN \(IP PIN\) is missing or incorrect, how to find or retrieve the correct IP PIN, and how to resubmit the return in april. - [How do I fix a Social Security number already used rejection?](https://help.getapril.com/en/articles/13197951-how-do-i-fix-a-social-security-number-already-used-rejection.md): Explains why the IRS rejects a return when a Social Security number \(SSN\) or Individual Taxpayer Identification Number \(ITIN\) was already used to file a return, how to confirm whether a duplicate f... - [How do I fix a missing Form 1095-A rejection?](https://help.getapril.com/en/articles/13197953-how-do-i-fix-a-missing-form-1095-a-rejection.md): Explains why the IRS rejects a return when Form 1095-A \(Health Insurance Marketplace Statement\) is missing, how to find the form, and how to update and resubmit the return in april. - [How do I fix a rejection because my dependent’s Social Security number was already used?](https://help.getapril.com/en/articles/6925640-how-do-i-fix-a-rejection-because-my-dependent-s-social-security-number-was-already-used.md): Explains why the IRS rejects a return when a dependent’s Social Security number is already in use, how to check for entry errors, and what to do if someone else has already claimed your dependent. - [How do I fix a name and Social Security number mismatch rejection?](https://help.getapril.com/en/articles/13338524-how-do-i-fix-a-name-and-social-security-number-mismatch-rejection.md): Explains why the IRS rejects a return when the primary taxpayer’s name and Social Security number don’t match IRS records, how to correct common name and SSN entry issues, and what to do if the mis... - [How do I fix a tax return rejection with no income or credits?](https://help.getapril.com/en/articles/13392708-how-do-i-fix-a-tax-return-rejection-with-no-income-or-credits.md): Explains why the IRS rejects a tax return when all income, tax, credit, and payment amounts are zero, what this means for e-filing, and how to file correctly in april. - [How do I fix a W-2 employer name or EIN mismatch rejection?](https://help.getapril.com/en/articles/13393755-how-do-i-fix-a-w-2-employer-name-or-ein-mismatch-rejection.md): Explains why the IRS rejects a return when the employer name or Employer Identification Number \(EIN\) on a Form W-2 doesn’t match IRS records, how to verify the information, and what to do if the mi... - [How do I fix a date of birth mismatch rejection?](https://help.getapril.com/en/articles/13394070-how-do-i-fix-a-date-of-birth-mismatch-rejection.md): Explains why the IRS rejects a return when the primary taxpayer’s date of birth doesn’t match IRS records, how to verify and correct the information, and what to do if the mismatch continues. - [How do I fix a Self-Select PIN rejection?](https://help.getapril.com/en/articles/13573224-how-do-i-fix-a-self-select-pin-rejection.md): Explains why the IRS rejects a return when the prior-year Self-Select PIN doesn’t match IRS records, and how to correct and resubmit your return in april. - [What’s an IRS CP30 notice?](https://help.getapril.com/en/articles/15167089-what-s-an-irs-cp30-notice.md): Explains what an IRS CP30 notice is, why the IRS charges estimated tax penalties, what to do if you receive one, and how to help avoid penalties in the future. - [What's an IRS CP23 notice?](https://help.getapril.com/en/articles/15216120-what-s-an-irs-cp23-notice.md): Explains what an IRS CP23 notice means, why you received one, and what to do next. ## Account support - [How do I verify my email address?](https://help.getapril.com/en/articles/7020943-how-do-i-verify-my-email-address.md): Learn how to verify your email address in april, where to find your verification code, what to do if it expires, and how to fix common issues like account lockouts. - [How do I remove passwords from files?](https://help.getapril.com/en/articles/10040188-how-do-i-remove-passwords-from-files.md): Explains how to remove a password from a PDF so it can be uploaded to april, including step-by-step instructions using Adobe Acrobat and what to do if you don’t have the password.